Fitbit Ace 2 is not charging

[Gazza4]

Evening,

My child’s Fitbit Ace 2 has suddenly stopped charging.  I’ve followed all of your forum feedback and instructions to no avail. 

The charging points are clean, I’ve tried two different charges (my sons as the alternative), tried different points to charge and followed the factory reset and restart options.

The Fitbit doesn’t vibrate like my sons when connected although there is still a magnet connection.  When connected to the charger, the Fitbit which is showing no charge (dead) comes on but never goes past 1% and when removed from the charger instantly dies showing no screen info. 

Any further support would be greatly appreciated. 

Many thanks. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Gazza4. 

I am sorry to hear your son's Ace 2 is not charging. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Since the steps you tried didn't help, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

You can confirm the complete troubleshooting instructions at Why isn't my Fitbit device's battery charging?

Let me know if you have any questions.

[Johara]

I've also been having issues with my daughters ace2 the charging terminals are clean I've even tried taking it off the straps to see if it'd charge that way. And its literally only a few months old at that. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Johara. 

Thank you for joining the thread and sharing that you're experiencing the same issue with your daughter's tracker. I appreciate your efforts and the additional details. I would like to confirm if you've tried to restart the tracker: How do I restart my Fitbit device? The rest of the troubleshooting instructions can be found here. 

Looking forward to hearing back from you.

[SueBee47]

I am having trouble charging my boy's Ace 2.  I received a new one today but the charger is saying "check charger, charger not charging".  I have tried various different USB ports and also a plug in a normal plug socket but it charged for a little while and then it came up with the same message.  I cleaned all the ports and the magnet still connected (although did not seem as strong a connection as it used to be) but it still came up with the same message.

[LiliyaFitbit]

Welcome to the Fitbit Community, @SueBee47.

Thank you for joining the thread and sharing the details of the issue you're experiencing. I appreciate your troubleshooting efforts and recommend checking the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?

You can confirm the complete troubleshooting tips in Why isn't my Fitbit device's battery charging?

Hope this helps.