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Fitbit Ace 3 won't swipe

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Have had the Fitbit Ace 3 for 3 months and it does not swipe. Will sync, can change the face, and charges but will not swipe. Fitbit has no solutions and stated my warranty is not valid due to purchasing from an Amazon seller. Will not purchase again from Fitbit as customer service was extremely poor. Be aware of problems with this. 

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