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Fitbit Ace 3

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‎07-02-2023 05:18

‎07-02-2023 05:18

Hello,my son got a Fitbit Ace 3 on his birthday but after 5 months its strap is broken. He was not doing any sports just coming from school to home 

Can we get a replacement for that?

Thank you for your support. 

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‎07-02-2023 04:49

‎07-02-2023 04:49

Hello,my son got a Ace 3 fitbit on his birthday. After 5 months its strap is broken. What to do? 

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‎07-02-2023 07:33

‎07-02-2023 07:33

Hi @Liliesday  as long as it was purchased from an authorized retailer, it should be under warranty. Reach out to customer support at this link:

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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