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Fitbit Ace not charging

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‎07-28-2019 03:54 - last edited on ‎07-29-2019 04:47 by Fitbit Moderator

‎07-28-2019 03:54 - last edited on ‎07-29-2019 04:47 by Fitbit Moderator

My fitbit isn't charging. I've tried to reset it but still nothing.

 

 

Moderator edit: updated subject for clarity

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‎07-29-2019 04:46

‎07-29-2019 04:46

@Mary1409 welcome to our Fitbit Community! I'm happy to assist you with the charging issues that your Fitbit Ace is experiencing. By the way, thank you for trying the reset process before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article also contains the reset process but you can skip it and proceed with the rest.

 

Keep me  posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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