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Fitbit ace 2 not working at all

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‎12-30-2019 18:27

‎12-30-2019 18:27

I purchased this several months ago from my granddaughter for her birthday which was yesterday. I plug this in to charge it it shows nothing you can feel it vibrate when you attach the charger but nothing comes up on the watch whatsoever. It has been charging for several hours which should’ve already given it a full charge but yet still there is nothing there please tell me what to do or send me a replacement watch

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‎12-30-2019 22:09

‎12-30-2019 22:09

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎12-31-2019 06:38

In response to Odyssey13

‎12-31-2019 06:38

Thank you so much for the phone number. I looked but could not find one.
Again thank you,Cheryl

Sent from my iPhone
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