help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit syncing difficulty

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-08-2020 23:31 - last edited on ‎02-09-2020 15:21 by

‎02-08-2020 23:31 - last edited on ‎02-09-2020 15:21 by

So when I click all day sync it loads for about 5 minutes just to tell me it doesn’t work! I’ve tried removing it and adding it back but it does the same thing

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-09-2020 15:21

‎02-09-2020 15:21

Welcome to the Fitbit Community, @Andrew7576.

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing when you click on all day sync. Thank you for your troubleshooting efforts. I recommend confirming if the tracker is paired correctly to the family account: How do I set up Fitbit Ace devices? In this article you can also verify the steps to sync the device. 

 

Let me know how it goes, I'll be around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes