How do I sync my Ace on the web based dashboard?

[Tyllerö]

Can you advice, how do I sync my Ace on the web based dashboard? In the website, there is only text "No devices paired". But how do I paire that device?

Moderator edit: updated subject for clarity.

[AndreaFitbit]

Welcome to the Fitbit Community @Tyllerö. Thank you for sharing your Ace sync inquiry.

Connect Ace to an iPhone, iPad, or Android phone to transfer (or sync) data to the Fitbit app, where you and your child can see their stats in kid view, participate in challenges, and more. To verify that your device is compatible with the Fitbit app, go to fitbit.com/devices. You won´t be able to connect with a computer.

If your child or children don’t have their own device, you can sync their trackers with your device. Note that if you have multiple trackers connected to the same device, you must sync each tracker individually.

To begin, create a Fitbit child account for each child and follow the on-screen instructions to connect the trackers to your device. For instructions, see How do I set up Ace for my child?

After you connect the trackers, follow the steps below to sync each tracker:

1. With the trackers nearby, log in to your Fitbit account.
2. On the Today tab  , tap your profile picture.
3. Tap My Family.
4. Under your child’s name, tap Switch to Kid View.
5. Tap your child's profile picture, and tap their device tile.
6. Scroll down, and find the option to Sync Now.
7. After the tracker syncs, return to the account screen.
8. Scroll down and tap Switch to Parent View and enter your password.
9. Repeat steps 2-7 to sync additional trackers.

I hope this information helps.