Kid's account feedback

[lilsonja]

I'm very disappointed that the only option for kids accounts are the Ace fitbit.  My son is almost thirteen and we should have the option to link any  type of fit bit to a child's account.  Not happy at all!!!

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @lilsonja.

I appreciate your participation in the Forums and sharing your feedback since only Fitbit kids devices can be connected to a child account. I understand how you are feeling. Fitbit requires that all registered users of standard accounts be at least 13 years old in the US. Customers in other regions may have different minimum age guidelines. Our team is always working on improving our devices and user experiences, and your comments are always welcome. 

To share additional feedback or if you want to see features to be improved, feel free to visit our Feature suggestion board. Here our product development teams consult regularly to ensure we're delivering on what our customers need and want. Please take a moment to visit and give us your feedback. You can read the FAQ to better understand how that board works.

Let me know if you have any questions.

[Abby834]

I agree. We are having the same problems. 

😕

[LiliyaFitbit]

Welcome to the Fitbit Community, @Abby834. I am sorry for the delayed response.

Thank you for joining the conversation and sharing your feedback. Only Fitbit kids devices can be connected to a child account. For more information about Fitbit kids devices, see How do I get started with Fitbit kids devices?

I totally understand how you're feeling and recommend visiting our Feature suggestion board. It's a great place to make your ideas heard.

Let me know if you have any questions.