help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Kid view switch cause disconnection with Alexa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-03-2020 21:02

‎04-03-2020 21:02

Hello I have the Versa 2 and 2 Ace 2's connected to my account.  Whenever the kids sync their steps or check challenges it cause the Amazon Alexa to disconnect on my Versa 2.  This is a problem because i often use the 'Alexa find my phone feature' and searching for information and when it disconnects I have to log back in to reconnect with Amazon. Please tell me how I can resolve this issue. Thank you.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-05-2020 19:23

‎04-05-2020 19:23

This happens by logging out in the app, when logging back in Alexa has been disconnected. 

Best Answer
0 Votes