My son lost his Ace 2

[Aniketaaditya]

My son accidentally lost his Ace 2 in a park. Is there anyway to track it?

I checked the last sync date and time and searched it at the exact location where it possibly got dropped but no luck.

Any help/suggestion would be appreciated.

Regards,

Aniket

Sydney.

Moderator edit: format

[JohnnyRow]

From What should I do if I lose my Fitbit device? 

If you lose your Fitbit device, try the following tips to find it: 

• Check your dashboard to see the last time your device synced. If it synced recently, it's likely within range of your phone.
• If you use a clip-on device, check the clothes you were most recently wearing. 
• Take your phone to the area where you think you lost your device and try to sync it. If your device syncs, it's nearby. For more information about how to sync your device, see How do Fitbit devices sync their data?
• Try using a Bluetooth locator app to help you find your device. For iPhone, try LightBlue Explorer. For Android, try Bluetooth Finder.

[JuanJoFitbit]

@Aniketaaditya, welcome to our Fitbit Community! I'm sorry to hear that your son's Fitbit Ace 2 got lost.

I'd just like to follow up and would like to know if you managed to find it after following the steps that @JohnnyRow shared.

If you found his post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

Looking forward to your response.

[Aniketaaditya]

Thanks @JohnnyRow, tried out your suggestions but no luck. Perhaps the watch got lost at some place out of bounds. 

[JuanJoFitbit]

@Aniketaaditya, thank you for getting back and trying the steps that @JohnnyRow suggested.

Due to this, I'll send your case to our Support team so they can review it and assist you accordingly. You will receive an email from them soon.

Let me know if you have any questions.