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New Ace 2 unresponsive

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‎01-05-2021 17:22 - last edited on ‎01-06-2021 14:49 by

‎01-05-2021 17:22 - last edited on ‎01-06-2021 14:49 by

I bought this for my daughter yesterday. I charged it and set it all up. It was working fine. She wore it to school today then to gymnastics. When she got home the screen turned blacked and the device became unresponsive. It will not sync or charge. I tried a reset and that failed also. If someone could help I would appreciate it. Thank you.

 

 

Moderator edit: subject for clarity 

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‎01-05-2021 17:24

‎01-05-2021 17:24

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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