10-02-2023 13:23
10-02-2023 13:23
Hi Fitbit,
since the new Fitbit update I no longer have access to the family account.
I press on the top left and it has my charge 5 and my aria however when I go to select “add more devices” it says there is already a charge 5 on the account.
where do I find the family account or access to my kids devices with the new update?
10-02-2023 14:38
10-02-2023 14:38
I’m having the same issue so interested to see the feedback and solution. I have had nothing but issues since the new update
10-02-2023 21:49
10-02-2023 21:49
Having the same issue, tried to talk to customer support, the person hadn’t a clue what I was explaining. Now one of my kids aces won’t sync at all. Very frustrated!
10-03-2023 00:12
10-03-2023 00:12
I did see the family account option when adding trying to re-add my child’s Ace. But if I go into the child’s account then try go back to mine, my Fitbit is no longer displayed so I have to re-add mine.
Definitely a bug in their system and something I hope they fix soon
10-05-2023 12:46
10-05-2023 12:46
Hi all.... I've have been so terribly frustrated with the new update on the app and seeing your issues as well comes down to this..... you will have to reset up your Ace3 for your child BUT they will need their own google account and phone to do so. I've have talked on the phone 3x today with these issues. One customer service rep just said I'll send you an email because it is very complicated and if you then can't do it call us back. Not very helpful.
Copied form email:
Before continuing with your kid’s Ace 3 set up process, please be sure of the following:
Honestly, I really feel like this a serious control thing on behave of Google.... some of the info was android specific and not iOS friendly. I've never been a Google fan so I feel like this is a serious turning point for me as a customer. I hope the above bit from Fitbit helps you.
10-05-2023 12:59
10-05-2023 12:59
Thank you for the information! I’m also not happy so might consider changing smart watches now. What if your child doesn’t have a phone? I’m going to submit a complaint (not that it will end up anywhere)
Very disappointed in Fitbit
10-05-2023 13:04
10-05-2023 13:04
What an absolute joke Fitbit!
My kids don’t have devices and won’t be for a long time.
ace 3 was designed for busy kids, not screen addicted kids that’s what made it so appealing, they had no sight of screen just their watches.
once these give way I’ll be moving away from google/Fitbit
10-05-2023 13:07
10-05-2023 13:07
10-05-2023 14:31
10-05-2023 14:31
I finally got through to someone at Fitbit through Facebook messenger and got mine and my kids Fitbits sorted out and working again. I highly recommend messaging them through Facebook!
10-05-2023 14:39
10-05-2023 14:39
Did you have to set them up on google accounts on their own devices?
10-05-2023 14:44
10-05-2023 14:44
10-05-2023 15:15
10-05-2023 15:15
Nope. It’s all on mine. On the app, there is a square on the bottom right that says “you” click that and then on the next screen, click family. I did have to repair my kids fitbits to my phone but I managed to figure it out with the help from someone through the Fitbit Facebook messenger app. It’s all working like normal now. My kids do not have google accounts or their own devices.
10-05-2023 15:33
10-05-2023 15:33
Oh thanks! I’ll have a go and check it out 🤞👍
10-05-2023 15:42
10-05-2023 15:42
10-06-2023 15:24
10-06-2023 15:24
Agree - there are about 5 clicks every time you want to switch to kid view. I worked out this to do it but it needs to be made much easier. Please fitbit can you update the app so that it’s one click from settings or account. The current way is a massive pest!