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Replacement strap broken-Ace 3

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‎07-10-2022 05:51 - last edited on ‎07-10-2022 18:54 by Fitbit Moderator

‎07-10-2022 05:51 - last edited on ‎07-10-2022 18:54 by Fitbit Moderator

Hi my son bought the minion strap for his ace 3 in may out of his own birthday morning and it has broken- the yellow clasp around the band won’t stay attached rendering it completely useless. He’s only had it 2 months can we get a replacement as this is clearly faulty? 

He’s very upset! 

 

Moderator edit: updated subject for clarity

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‎07-10-2022 07:25

‎07-10-2022 07:25

@emilykateporter you'll need to contact Customer Service to discuss that. Click here  to get started. 

Community Council Member

Amanda | Wyoming, USA

Pixel Watch 3, Inspire 3, Sense | Android

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