Steps not registering

[LucaBavetta]

fitbit steps not registering 100% and i need help. I have noticed that I am not getting many steps on a normal day and on a day that I would normally be getting 20k.

Moderator edit: subject for clarity and format

[LiliyaFitbit]

Hi @LucaBavetta, it's nice to see you again in our Community Forums. 

I appreciate your participation in the Forums and sharing your concern about your steps being tracked accurately. Your tracker is a motion sensor on your wrist and I recommend confirming the following are correct in the Fitbit app:

1. Your wrist setting - please check if you have the "Non-dominant" wrist setting, it increases the sensitivity of step counting and should reduce any under counting of steps. 

2. Your height (For more information, see How do I manage my Fitbit profile?)

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, see How do I measure and adjust stride length for my Fitbit device?

Sometimes, when you start walking, your steps may not update on your device right away. After about 10-15 continuous steps, you'll notice the steps catch up and start updating in real time with each step you take.

For more information about the accuracy of the Fitbit devices, please see here. 

I'll be around if you need further help!

[LucaBavetta]

Thanks for the help @LiliyaFitbit 

When you said non dominant did you mean make sure it is set on the dominant hand (I'm right handed so it needs to be on right hand ?? 

[LiliyaFitbit]

Hi @LucaBavetta, thank you for your reply. 

Thank you for letting me know that you're right handed. In order to increases the sensitivity of step counting, I recommend changing the wrist setting to "Non-dominant", not "Dominant". 

Let me know how it goes, I'll be around! 

[LucaBavetta]

Do you know where to change it

[LiliyaFitbit]

Thank you for the update @LucaBavetta.

You can change your wrist setting in the app by doing the following: 

Tap the Today tab , and tap your profile picture. Your device is listed at the top. Tap your device image to open your device settings and find the wrist setting.

Let me know how it goes! 

[LucaBavetta]

Thank you @LiliyaFitbit i have set it to non-dominant and will try it out for a day. Thanks a lot .

[LiliyaFitbit]

It's nice to see you around @LucaBavetta.

I am glad to hear you changed the wrist setting to non-dominant. I appreciate your time and efforts. Keep me posted on the outcome!

I'll be around.  

[LucaBavetta]

Were at holiday at the moment and not using Fitbit so  will message on my return

[LiliyaFitbit]

Thank you for your reply @LucaBavetta.

I hope you're enjoying your holidays. Keep me posted if you continue experiencing any difficulties. 

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find Fitbit Friends, Sharing Recipes and much more.

Let me know if you have any questions.

[LucaBavetta]

The steps are still not working and I want to take it back for repair what should I do. 😕

[LucaBavetta]

Does anyone know where to take your Fitbit to repair.

[LiliyaFitbit]

It's nice to see you again in our Community Forums, @LucaBavetta. I am sorry for the delayed response. 

I am sorry to hear the issue persists. Fitbit doesn't have any physical repair centers that can accommodate servicing or repairing your device, however I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

If you have any questions, feel free to let me know.