Versa and Ace 2 data combines with mine

[Jdwilczy28]

I set up my sons Ace 2 per the instructions. Now his data is mixing with my Versa data. I set them up on separate devices. How do I see separate data?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Jdwilczy28 it's great to see you in our Fitbit Community! I'm happy to assist you with your son's Versa since his data is mixing with yours.

Please make sure that you set up your son's Fitbit Ace as described in this help article since you need to create a Family account first and a child account.

Looking forward to your response! 😀

[Jdwilczy28]

I did this already. But I will try again.

Jeannemarie Wilczynski

[JuanJoFitbit]

@Jdwilczy28 thank you for getting back and trying the recommended troubleshooting steps again. I would like to follow up and would like to know how did it go?

[Emily1234567]

I have the same problem and can't fix it. Can you please help? 

[JuanJoFitbit]

@Emily1234567, thank you for joining us in this thread and our Fitbit forums. By the way, I'm sorry for the late response.

Please make sure that the Fitbit Ace 2 was set up as described in this help article. If you set it up on your account as a regular device, this may be the reason why both Fitbit devices data combine.

Keep me posted on the outcome.

[jaderabbit]

When in your profile you should only be seeing your device. When you switch to Kids View you should see your LO's device. It's possible that things go awry if they're both in the same Profile. Now reasonably it should never mix the data, so there's clearly a Fitbit software issue. :-). Hope this helps.