When will Ace 2 be available?

[Duker99]

Any rumors on when the Ace 2 is coming out?  My daughter's birthday is in 2 weeks and I'm really hoping to have it ordered by then.

Moderator edit: updated subject for clarity

[SunsetRunner]

My granddaughter wanted the watermelon/teal. Glad you got yours. 

[JuanJoFitbit]

@gibbyhome @SunsetRunner Thank you for your preference guys! I'm glad to hear that you liked the Ace 2

I'd like to invite you both to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[salma-bayat]

Hello,

I ordered the Fitbit ace 2 watermelon/teal today and I was wondering if it would arrive before June 3rd.

If you know, please reply to me as soon as possible.

Thank you for understanding.

[Rich_Laue]

From the above post it sounds as if this version is in stock, for a specific shipping time @salma-bayat. it may be better to directly ask Fitbit. I'm not sure if the community of Fitbit users will have the answer. 

[JuanJoFitbit]

@salma-bayat thank you for participating in our Fitbit Community! Thank you also for your interest in the Fitbit Ace 2.

Regarding your inquiry, I'll send your case to our Support team so they can review your order status and provide more information that you need to know about your order. You will receive an email from them soon.

Thank you for your help my friend @Rich_Laue!

I'll be around if more questions arise! 

[salma-bayat]

Hello,

Thank you all for replying to me, I appreciate that.

I have some other questions

first of all, I put my iCloud email when I ordered it, so how exactly will you contact me, can you contact me using iMessage?

second of all, I didn’t receive a message from the bank that says you have taken 70 dollars from the visa, so is that okay or should I repeat my order ?

thank you all

Moderator edit: personal info removed

[salma-bayat]

Sorry for bothering but I checked my mail and I have received an email about my order being placed so can you just answer my second question please 

[Themkm]

I pre ordered one of each color, got a notice that the blue one shipped on May 30, and the pink one on june 7.  HOWEVER, they both seem to have been lost in a shipping black hole. The tracking originally showed the blue one arriving june 5 (it arrived at a fedex location 2 1/2 hours from my house on June 3 then was transfered to the USPS at some point).  June 6th the updated shipping was June 10, but nothing arrived, and today it just says "on its way" with no estimated delivery date.  The pink one is similar.  The tracking originally said eta June 12, then quickly jumped to June 17th.  This is the worst shipping experience I've had with a simple shipment (starting at their warehouse and ending up at my house, a fairly large town, with me living within city limits, no remote or extremely rural area that would normally add on shipping days).  I live less than 10  hours from the Indiana warehouse.  

Now I have no idea when I'm getting my new devices, and no one is answering the phone at the fitbit office. 

[Themkm]

Who can I talk to about lost fitbits? I preordered one of each color.  May 30 my blue one was shipped, estimated delivery June 5.  Nothing came.  June 6th the delivery was changed to June 10.  Tracking showed the package arrived at a location 2 1/2 hours from my house the afternoon of June 3rd, and no further activity has been scanned for this package, according to the tracking number.  June 10th came and went and now I don't even have a new estimated delivery, just "on its way" instead of an actual date. I live in a fairly large town/city of 200,000 people, within city limits, so there is no reason for extra days to ship to me. 

Same thing with device 2.  June 7th tracking number issued, "item shipped". Estimated delivery June 12. The next day the delivery changed to June 17th.  I now have no idea where these items are and fear they are lost.  I certainly will not order another fitbit from the fitbit.com site anymore (I have ordered a few from here).  Amazon.com and Kohls.com and in-store are much more reliable. 

How can I find where my packages are?  Please consider a more reliable shipping method in the future.

Update:

Did you actually get yours when the tracking said it would come?  Mine was supposed to arrive June 5th, then on June 6th it got changed to June 10th, and today it just says on its way.  The package arrived at a city only 2 1/2 hours from my house, and was scanned as leaving that facility for my town 8 days ago.  This is getting ridiculous.  I have a second one coming and fear they are both lost, as I'm getting the same vague answers from that tracking too.

Moderator edit: merged replies

[Rich_Laue]

You will need to contact support. They can then start a trace @Themkm 

[LiliyaFitbit]

It's nice to see you around @salma-bayat @Themkm and @Rich_Laue! I am sorry for the delayed response. 

@salma-bayat thank you for letting me know that you've received the email confirmation of your order. I would like to advise that you will be charged when the order ships. You don't need to place your order again. 

@Themkm I am sorry to hear you are going through this situation with the Fitbit trackers you ordered which appear to be lost in transit. I totally understand how you are feeling and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Thank you for your efforts to investigate and resolve this issue. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

@Rich_Laue thank you for your help!

If you have any questions, feel free to let me know.