error message: Download the Fitbit Mobile app

[JVIR]

Found my son's Ace 3, which was missplaced since June. I have tried to sync but it keeps saying down load fitbit app on mobile, which I already have. How do I get rid of this message and get the Ace 3 to work!. It should not be this complicated. I tried reseting the account, letting the Ace 3 out of battery and then recharge to get rid of the message. In the mobile app the Ace 3 does not get picked up by the app. 

I have already seen another similar post in this community and the moderator only suggested to set up the Ace 3 again using the 'How do I set up Fitbit Ace devices'. This was completely unuseful. Any other ideas? 

[Blone]

Having the same problem with mine.

[heatherdiane]

I’m having the same issue!

[SAE2528]

Hi, I've just had the same issue and went round and round in circles but resolved it by going to my phone's Bluetooth settings, find the Ace 3 and hit 'Forget this device', then go back into the Fitbit app and added the Device again which did the trick. 

Hope that helps

[JVIR]

It worked!!! Thank you 🙂

[SAE2528]

Fantastic!