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Alarm settings not updating

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‎03-07-2020 19:56 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎03-07-2020 19:56 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

I keep running into this problem where no matter what I do it takes an hour to set my alarms. It either randomly deletes them, reverts to old ones, or just doesn't sync. It worked for a really long time, but they updated it and it's buggy again. Am I the only one?!

 

Moderator edit: Subject for clarity 

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‎03-08-2020 13:02

‎03-08-2020 13:02

Hi @Kylsc, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared in your post. To better assist you with this uncommon situation, can you please let me know which mobile device are you using to sync your Fitbit? When was the first time you experienced this issue and how many times since then? To resolve this, I suggest you to try our restart process following the steps that are specified on our help article: How do I restart my Fitbit device?. After restarting your Fitbit, please check: How do I manage alarms on my Fitbit device? 

 

Let me know if you have any additional questions, I'll be around.

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