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Alta Battery Life

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‎02-06-2020 17:19 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎02-06-2020 17:19 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

After having issues with a charge 3 I decided to downgrade and purchase an Alta. I recieved it today and was excited to charge it up and get tracking. Gave it a full charge , it was plugged in for about 3 hrs. 

Now after not even 2.5 hours it says low battery and only 25%left?

What the heck??? Is this on ongoing issue for the Alta or did I get a dud ?

 

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‎02-06-2020 21:15

‎02-06-2020 21:15

Hi @Jennywrenn  you bought a new Alta? They were retired a while back and replaced by the Inspire family of Fitbit devices. Are you able to return or exchange it?

Stepping in the U.S.A. since September 2013. Android 14

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‎02-07-2020 04:23

In response to Odyssey13

‎02-07-2020 04:23

Yes , brand new sealed box from The Source.
Not sure if I can return it or exchange. If they are retired does that mean
they won't work anymore?
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‎02-07-2020 07:44

In response to Jennywrenn

‎02-07-2020 07:44

Here is a list of the authorized retailers - click to view. Retired means they are no longer being manufactured, but they may still work. A brand new sealed package can often be recreated by a store that has the right equipment. I'm in the USA and not familiar with The Source store. Stores have different return policies. You might want to check.

Stepping in the U.S.A. since September 2013. Android 14

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