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Calorie and steps accuracy

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‎02-06-2020 06:52 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎02-06-2020 06:52 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

Hello!

 

I have only had my fitbit for less then 24 hours and today (9:50am) it has already told me I have burned 714 calories and walked 3.1K. I have been sitting at my desk all morning.

 

Is my fitbit broken? It seems to be counting a lot more movement then I have been making. I

 

Is there a setting on my dashboard to change anything?

 

Note; I haven't logged any activity or anything.

 

Thank you,
Joe

 

Moderator edit: Subject for clarity 

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‎02-07-2020 11:58

‎02-07-2020 11:58

Hi @JoeSmit, welcome to the Community Forums!

 

Thanks for bringing this to my attention, the details that were shared in your post are appreciated. Certainly this is not a common situation, therefore, please restart your Alta following the next steps:

 

  1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
  3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
  4. Unplug your tracker from the charging cable.

 

Let me know if you have any additional questions. 

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