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Alta Dongle

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‎05-11-2016 12:56 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

‎05-11-2016 12:56 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

Has anyone had issues with their DONGLE?  Each time that I have gone to sync my Alta on my computer I get the "Connect Dongle" message.  But I leave my dongle connected to my computer.  Once I've removed and replaced it I have no problem syncing.  

Could this be an issue with a dongle with too loose a connection?  Or do I need a replacement?

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4 REPLIES 4

‎05-11-2016 15:34

‎05-11-2016 15:34

@WisdomSeeker wrote:

Has anyone had issues with their DONGLE?  Each time that I have gone to sync my Alta on my computer I get the "Connect Dongle" message.  But I leave my dongle connected to my computer.  Once I've removed and replaced it I have no problem syncing.  

Could this be an issue with a dongle with too loose a connection?  Or do I need a replacement?

It sounds like the program waits to see the new connection before proceeding, not necessarily that something is broken.

 

...my $.02.

 

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‎05-11-2016 15:34

‎05-11-2016 15:34

Could also be the USB Port. Try switching it to another.

 

If it does not help contact support

http://help.fitbit.com/?cu=1

 

Im sure they will take care of you!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎01-05-2020 09:03

In response to RPFarrah

‎01-05-2020 09:03

mine does the same thing, but when I take it out, and put it back in, it still says 'dongle not connected can't sync'.

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‎01-06-2020 10:38

In response to WendyB

‎01-06-2020 10:38

What  kind of a link is that? No one there to answer anything.

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