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Alta HR SmartTrack isn't working

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‎01-17-2021 04:07 - last edited on ‎01-28-2021 13:39 by Moderator Alum

‎01-17-2021 04:07 - last edited on ‎01-28-2021 13:39 by Moderator Alum

The SmartTrack is staring to get wonky. Went on a road bike trip for over 2 hours and my Alta HR only recorded 60 minutes of physical activity. It also is hit or miss when it comes to running as well. The inaccuracy is consistent enough that I use other apps as a backup. Not sure if my Fitbit is dying or if I can re calibrate it somehow. Anyone else having this issue?

 

 

Moderator Edit: Clarified subject

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‎01-28-2021 13:41 - last edited on ‎08-26-2024 04:50 by Fitbit Moderator

‎01-28-2021 13:41 - last edited on ‎08-26-2024 04:50 by Fitbit Moderator

Welcome to the Community, @susanjaws.

If you are having problems with the SmartTrack feature, I recommend restarting the unit by following the steps in the help article: How do I restart my Fitbit device?. After this process, test your unit.

Let me know the outcome. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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