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Alta HR won't sync

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‎06-04-2020 13:38 - last edited on ‎01-28-2021 13:44 by Moderator Alum

‎06-04-2020 13:38 - last edited on ‎01-28-2021 13:44 by Moderator Alum

My Alta HR all of a sudden stopped being found when trying to sync. I have tried pairing it with other phones and even the Windows app and it cannot be found. I have tried resetting the Fitbit itself too and that does nothing. HELP!

 

 

Moderator Edit: Clarified subject

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‎01-28-2021 13:48 - last edited on ‎08-26-2024 04:49 by Fitbit Moderator

‎01-28-2021 13:48 - last edited on ‎08-26-2024 04:49 by Fitbit Moderator

It's great to see you around, @SHupp.

I appreciate all the efforts in trying to fix this syncing issue and would like to know if you keep experiencing this problem? If you do, I recommend checking if your tracker is pair and if it isn't, follow the steps in the article: Why can't I set up my Fitbit device?.

Let me know the outcome. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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