Alta HR Suddenly Died

[MelB111]

My Alta HR suddenly died today. I thought the battery was dead but when I plugged it in, it wouldn't charge.

[WilsonFitbit]

Hello @MelB111 Welcome to the Community Forums! Thanks for the steps you've tried prior to posting. 

Since your Alta HR isn't charging, I would like you to please follow some troubleshooting steps provided in the link below: 

Why isn't my Fitbit device's battery charging?

Dust and debris can accumulate over time. Cleaning the charging contacts on the back of your device and the pins on your charging cable may help. 

Keep me posted. 

[MelB111]

Thank you for the response! I reset it and it is now back in action! 

[WilsonFitbit]

Hello @MelB111 It's great to see you around! Thanks for the help in resolving the inconvenience! 

It's nice to know that your Fitbit tracker is working again!

Have a great day! 

[MelB111]

Hi. I have a new issue.  My fitbit is fully charged but the screen won't display when I tap it. The battery displays when I plug it in but the other screens won't display or appear. I see that others have had the same problem but I can't find a resolution.  Help? Thanks! 

[WilsonFitbit]

@MelB111 It's great to see you around! 

I’ve created a support case on your behalf. You should receive an email from Customer support. Note that they may take a bit long to get back to you due to recent events affecting our operations.

Have a great day!

[JillianAE]

Good afternoon, 

My Fitbit Alta HR has stopped working today. I've tried cleaning it and changing where I charge it. It's still not working. What should I do?

Thank you, 

Jillian 

[sherrielov]

Mine was working yesterday.  I charged it fully yesterday morning.  I just looked down at it and nothing.  I know it was working yesterday and this morning.  

[WilsonFitbit]

Hello @JillianAE @sherrielov Welcome to the Community Forums! Thank you for the troubleshooting steps you've followed! 

@JillianAE @sherrielov If you have followed the suggested troubleshooting steps, the best way to get help for this problem is to chat with our Support Team or give a call. Click here to get connected. 

Have a great day! 

[Nma911]

Hello - My FitBit Alta HR went blank a couple days ago and wouldn’t sync.  It was half charged. I was able to reset it and it worked until today. It’s blank and won’t sync and won’t reset. What else can I try? Thanks.

[WilsonFitbit]

Hello @Nma911, welcome to the Community Forums! Thank you for the troubleshooting steps you've followed prior to posting! 

If you have already followed these troubleshooting steps Why isn't my Fitbit device's battery charging? The best way to get help is by contacting our Support Team through chat or over the phone. Click here to get connected.  

Have a wonderful day! 

[Nma911]

I had cleaned the contacts on the Fitbit and charger and it didn't help but
then cleaned them again and now the display is working fine. It's charging
again. Seems to be okay now. Thank you

[WilsonFitbit]

@Nma911 I'm happy to know that you're back on track! Thank you for your efforts! 

Keep an eye on the behavior of your Fitbit device. If the inconvenience persists, take into consideration that you can contact our Support Team for further assistance. 

Have a great weekend! 

[VikToria69]

I’m having the same problem, not holding charge and when I tap it - nothing. 

Vik (UK)

[Nma911]

Will do. Thank you so much!

[joejcheong]

Mine have the same problem...