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Alta HR blank display

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‎10-25-2020 22:37 - last edited on ‎01-08-2021 10:43 by Moderator Alum

‎10-25-2020 22:37 - last edited on ‎01-08-2021 10:43 by Moderator Alum

My Fitbit Alta HR suddenly keep on vibrating no stop and the screen went blank. No display.

 

 

Moderator Edit: Clarified subject

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‎01-08-2021 10:43

‎01-08-2021 10:43

Welcome to the Community, @SiewY.

 

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-08-2021 18:05

In response to AlejandraFitbit

‎01-08-2021 18:05

Thanks for replying. My Fitbit now is completely went blank even though after charging. Even though I try many times to rebut it. 

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‎01-09-2021 05:15

In response to SiewY

‎01-09-2021 05:15

Hello @SiewY It's great to see you around! Thank you for the troubleshooting steps you've tried. 

 

Since you have received assistance from our Support Team, I suggest you to contact them and update the case that was given to you for further assistance. 

 

Have a great day!

Wilson M. | Community Moderator, Fitbit.
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