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Alta HR blank display

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‎12-20-2020 13:55 - last edited on ‎12-24-2020 10:49 by Moderator Alum

‎12-20-2020 13:55 - last edited on ‎12-24-2020 10:49 by Moderator Alum

I've been having problems with it holding a charge. Plugged it in last night now the screen is blank nothing comes up and when you plug the charging cord into it the Ulta HR unit just vibrates and does nothing. I have tried resetting it and so forth cannot believe these things do not last longer than they do just got it a year ago

 

 

Moderator Edit: Clarified subject

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‎12-24-2020 10:50

‎12-24-2020 10:50

Welcome to the Community, @Dhanson1972.

 

Thanks for troubleshooting this turning on issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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