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Alta HR blank screen

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‎11-26-2020 11:17 - last edited on ‎01-04-2021 16:14 by Fitbit Moderator

‎11-26-2020 11:17 - last edited on ‎01-04-2021 16:14 by Fitbit Moderator

My screen is black. Syncing with app and fully charged. Tried to reboot (several times) by pressing reboot button on charger as instructed. Still black. 

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‎11-26-2020 11:20

‎11-26-2020 11:20

Same here xx tried changing the clock on the app but still nothing. Not disconnected from my phone. But says to put in the 4 digit code but can’t!!! See the watch screen to put it in xx so frustrating as it’s not the first time.

Sent from my iPhone
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‎01-04-2021 16:14

In response to SunsetRunner

‎01-04-2021 16:14

Hi @Pudsy, welcome to the Forums.

Thanks for the troubleshooting performed before reaching out. I contacted our Support team so they can create a case and provide you with assistance about this situation. Please note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

Have a good day.

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