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Alta HR display corrupted

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‎08-30-2020 07:53 - last edited on ‎01-26-2021 13:46 by Moderator Alum

‎08-30-2020 07:53 - last edited on ‎01-26-2021 13:46 by Moderator Alum

My Alta HR screen has become garbled. It’s all pixels that can’t be read or deciphered. Just a bunch of dots/lines. I have tried several times to reboot with no luck. The Fitbit sign doesn’t show on my tracker when I reboot - just the garbled pixels. Please help. Thank you 😊

 

 

Moderator Edit: Clarified subject

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‎01-26-2021 13:48 - last edited on ‎08-26-2024 07:19 by Fitbit Moderator

‎01-26-2021 13:48 - last edited on ‎08-26-2024 07:19 by Fitbit Moderator

Welcome to the Community, @KScharf.

Thanks for troubleshooting this display issue. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎04-30-2022 21:15

‎04-30-2022 21:15

Were you ever able to get a fix for this? After charging mine tonight, the same thing has happened. I can’t see the Fitbit logo on reboot and get nothing but garbled lines. It still syncs, but I can’t see anything on the screen but dots and lines. 

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‎05-03-2022 19:31

In response to AlejandraFitbit

‎05-03-2022 19:31

My screen was doing the same thing, but now the screen has gone black, just nothing. The watch still monitors everything, I just can’t see it until I sync it to the app. I have tried rebooting it many times, but the Fitbit logo never shows. 

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