Alta HR display flickering/dim

[Lyds_liping]

I recently noticed that the display of my Alta HR is flickering and dimmer than usual, even after being fully charged. But it doesn't flicker and it's brightness is as per normal when it's charging. Any idea why and how to solve this?

Moderator edit: format

[DavideFitbit]

Hello @Lyds_liping, welcome to the Community forums. Sorry for the late response. 

Thank you for sharing this information about what you've been experiencing with the display of your Alta HR. Before considering other options, please let me know if you're still seeing this behavior and if you've tried to perform the restart procedure following these steps. This has been useful to other users experiencing something similar. 

Please keep me posted. 

[Lyds_liping]

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@DavideFitbit wrote:

Hello @Lyds_liping, welcome to the Community forums. Sorry for the late response. 

Thank you for sharing this information about what you've been experiencing with the display of your Alta HR. Before considering other options, please let me know if you're still seeing this behavior and if you've tried to perform the restart procedure following these steps. This has been useful to other users experiencing something similar. 

Please keep me posted. 

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Hi,

My fitbit doesn't turn on now, even when plugged in. A replacement has been sent to me, as it has been less than a year since my purchase. Thanks. 

[DavideFitbit]

Thank you for your reply @Lyds_liping. 

It's good to know that you'll be receiving a replacement soon.  

[jlpfetter2]

I am experiencing the same issue and have reset my Fitbit ALTA HR and the display is still quite dim. Have also noticed that it will no longer charge to 100%. Will only charge to 80%. There has been no damage. Please advise on what I can do.

[Lyds_liping]

Hi, I would suggest contacting Fitbit and see what they can do. In my case, I did everything I could, but nothing worked. Since mine was still under warranty, a new peice was sent to me. But I'm not sure if they would send a new set to every user with a spoilt fitbit. No harm asking fitbit for solutions. 

[DavideFitbit]

Hello @jlpfetter2, welcome to the Community forums. Sorry for the late response. 

Thank you for sharing that you've been having the same problem with the display of the Alta HR being too dim and for confirming that you already tried the restart procedure. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Thank you for sharing this information as well @Lyds_liping.  

Let me know about te outcome.