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Device not tracking sleep

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‎12-17-2019 23:04 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎12-17-2019 23:04 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

My Alta HR stopped syncing sleep only after an Apple update. I’ve restarted phone and app, turned Bluetooth on and off and reset device. I also manually synced. Everything else is tracking. Any other suggestions?

 

Moderator edit: Subject for clarity

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‎12-18-2019 10:51

‎12-18-2019 10:51

Hello @Pilatesfit, welcome to the Community Forums! It's a pleasure to assist you today.

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting. To better assist you with this, can you please let me know if your device isn't tracking Sleep Stages or sleep information at all? When was the first time you experienced this? If the issue is with Sleep Stages, 

There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages, find them as follows:

 

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results you can  wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

 

Don't hesitate to ask me any additional questions you may have, I'll be waiting for your reply.

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‎12-18-2019 11:01

In response to RicardoFitbit

‎12-18-2019 11:01

It was the entire sleep function. It is working again this morning after all the troubleshooting. Thanks for the response and tips.

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‎12-18-2019 11:05

In response to Pilatesfit

‎12-18-2019 11:05

Thanks for your reply @Pilatesfit.

 

Your update is appreciated, I'm really happy to know that your Alta HR is now recording sleep information as the way it was designed, thanks for troubleshooting this situation. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around.

 

I want to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

 

See you around! 

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