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Alta HR display too dim

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‎11-10-2020 18:17 - last edited on ‎12-25-2020 06:52 by Moderator Alum

‎11-10-2020 18:17 - last edited on ‎12-25-2020 06:52 by Moderator Alum

Hi. I bought my fitbit alta hr around Aug 2017. I use the fitbit for 3 years and it works very well. On October 2020 , I closed my fitbit by let it run out of battery for 2 weeks and turn on again by charging. The result is my fitbit screen is very dim. I can't see anything in daylight. I tried to restart my fitbit many times but It doesn't works. Can you suggest me how to solve the problem? Many thanks for attention.

 

 

Moderator Edit: Clarified subject

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‎12-25-2020 06:53 - last edited on ‎05-12-2025 05:21 by Fitbit Moderator

‎12-25-2020 06:53 - last edited on ‎05-12-2025 05:21 by Fitbit Moderator

It's great to welcome you, @Tinnaphop.

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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