help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta HR exercise information inaccurate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-03-2020 01:58 - last edited on ‎01-24-2021 15:08 by Moderator Alum

‎06-03-2020 01:58 - last edited on ‎01-24-2021 15:08 by Moderator Alum

The last couple of days when exercising my Alta HR has recorded my exercise in 2 separate sections one of 40 mins and one of 23 mins (there has been no break in the exercise period). Today I did the same run/walk that I have been doing and it has only displaying a single 33 mins exercise instead of the actual 60 (so miffed that all my exercise is not being recorded. 

 

Any one know how to fix the above?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-24-2021 15:09

‎01-24-2021 15:09

It's great to see you around, @Penn66.

 

I appreciate the information provided and would like to know if you keep having this problem? If so, I recommend restarting your unit by following the steps in the article: How do I restart my Fitbit device?.

 

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes