Alta HR is showing the wrong time

[Oldandproud]

The time is incorrect on my altrahr but I can’t find where to change this on the app. It gives me a time zone but not the option to change the time? 

Moderator Edit: Clarified subject

[NellyG]

Hi @Oldandproud There is no direct way to change the time on your Tracker. The time should correct automatically when the tracker syncs to the app. If it is not correcting, try RESTARTING  your Tracker a few times then sync  it again. If the tracker wont sync, try THIS Help Article on syncing problems

[MarreFitbit · Accepted solution]

Hi there, @Oldandproud. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Alta HR. 

As @NellyG has mentioned, your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If by any chance you are running into syncing issues, see Why won't my Fitbit device sync? or if  you need to relink your watch, see How do I set up my Fitbit device? 

Also, note that the time on your Fitbit device may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Fitbit device is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I change the time on my Fitbit device?

If none of the above works for your, I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again.