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Alta HR keeps turning off

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‎08-19-2022 05:47 - last edited on ‎09-06-2022 07:17 by Fitbit Moderator

‎08-19-2022 05:47 - last edited on ‎09-06-2022 07:17 by Fitbit Moderator

Hello my fitbit keeps showing the steps & switching to the stuff dead quickly.  I think it's glitching

 

 

Moderator Edit: Clarified subject

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‎09-06-2022 07:18 - edited ‎06-02-2023 12:38

In response to NellyG

‎09-06-2022 07:18 - edited ‎06-02-2023 12:38

Hi there, @Tasha431. Welcome to the Community Forums. Thanks for the details provided in your post.

As @NellyG has suggested, please restart your Alta HR. For instructions, see How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

If the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-22-2022 04:16

‎08-22-2022 04:16

Hi @Tasha431 I'm not entirely sure what you mean. Can you explain it a bit more clearly? What 'stuff' dies it switch to? Try restarting it a few times and see if that fixes it.

Restart your Tracker  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-06-2022 07:18 - edited ‎06-02-2023 12:38

In response to NellyG

‎09-06-2022 07:18 - edited ‎06-02-2023 12:38

Hi there, @Tasha431. Welcome to the Community Forums. Thanks for the details provided in your post.

As @NellyG has suggested, please restart your Alta HR. For instructions, see How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

If the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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