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Alta HR lines of blank pixels

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‎03-21-2020 01:32 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

‎03-21-2020 01:32 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

I have seen elsewhere that others have had this issue and tried the restart using the charger.

 

I have done this several times and unfortunately still have lines through my screen that make it difficult to read what the screen is displaying.

 

Any other suggestions?

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‎04-20-2020 19:54

‎04-20-2020 19:54

Hello @Steanie_16, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for troubleshooting your Alta HR before posting. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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‎04-24-2020 15:31

In response to RicardoFitbit

‎04-24-2020 15:31

Hi, I have the same issue. The numbers are incomplete on the watch face and lines across the battery icon. I also think it is dropping charge quickly. 
I have re-started numerous times now,  after I saw this was your suggestion, but it has failed to correct the issue. 

What can I do now? 

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