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Alta HR not registering softball

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‎08-26-2020 15:19 - last edited on ‎01-26-2021 13:36 by Moderator Alum

‎08-26-2020 15:19 - last edited on ‎01-26-2021 13:36 by Moderator Alum

When I play softball for about 3 hours I get steps and heart rate, etc but no credit for a day of exercise. It would give me credit in the past but not now. today I have 150 minutes of activity 11,000 steps and 5 hours in fat burn but no day of exercise.

 

 

Moderator Edit: Clarified subject

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‎01-26-2021 13:38 - last edited on ‎08-26-2024 07:20 by Fitbit Moderator

‎01-26-2021 13:38 - last edited on ‎08-26-2024 07:20 by Fitbit Moderator

It's great to see you around, @JustJerrica.

Thanks for the efforts in trying to fix this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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