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Alta HR not responding

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‎07-21-2020 17:43 - last edited on ‎08-20-2020 19:01 by Fitbit Moderator

‎07-21-2020 17:43 - last edited on ‎08-20-2020 19:01 by Fitbit Moderator

This afternoon, my Fitbit scrolled through time, steps, heartbeat, etc rapidly for a minute and then shut down. I have attempted to restart it several times, with no luck. The screen on the Fitbit became hot to the touch when I put it on the charger, so I unplugged it? Now it will not turn on at all. Any help or advice would be greatly appreciated!

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3 REPLIES 3

‎07-21-2020 19:56

‎07-21-2020 19:56

Let out cool out for a while then try charging it again - but try using a wall outlet.  

if you can get it back up, please restart the device.  

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‎07-22-2020 12:21

In response to kawaiiko

‎07-22-2020 12:21

Thanks for the response...unfortunately it still will not turn on. Think it’s a goner?

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‎07-22-2020 12:39

In response to AAdams1030

‎07-22-2020 12:39

Mine stopped working too. It’s 2 1/2 yrs old. It’s been shutting done for a few weeks. I was able to reset it at first then it starting shutting off multiple times a day and now I can’t reset it at all. I’m not sure I want to spend the money on a new one. If I do I’m thinking of a different brand rated better than FT by Consumer reports.

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