Alta HR not syncing

[EvaMGillespie]

My Fitbit Alta HR just started today not syncing. So I did update, still cannot find my device. (Android ZTE) last sync was last night at 5:32pm ct US so this is a new thing as of this morning. Anyone have any idea how to help or fix?

[SunsetRunner · Accepted solution]

Hello @EvaMGillespie Welcome 

I see your having syncing issues. I hope I can help. 

If your Fitbit device still won't sync, try these steps:

• Force quit and then reopen the Fitbit app.
• Go to Settings > Bluetooth and turn Bluetooth off and back on.
• Open the Fitbit app.
• If your Fitbit device didn't sync, restart it. Here’s how: 

1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
4. Unplug your tracker from the charging cable.

• 
  If all this still does not resolve your issue I would suggest reinstalling the Fitbit app. Doing this will not cause you to lose your data. 
  Here’s how: 

  1. Log out of the Fitbit app and force shut the app by swiping up

  2. completely uninstall the Fitbit App from your device

  3. now completely shut down your device and wait about 1 min then restart your device 

  4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

  5. once it’s installed, log into your device as you normally would with username and password 

  6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.

  7. When prompted by your Bluetooth tap yes 

  8. now try to sync 

  
  😃 please let me know if my suggestions resolved your issues. If my suggestions did indeed resolve your issues would you please tap “best answer” under my post with the instructions/suggestions that helped. This helps others who come here to find answers similar to your issue. Thank you. 

[SunsetRunner]

Hello again @EvaMGillespie 

I wanted to check back in with you to see if my suggestions did indeed help your syncing issues. If indeed I was able to help would you please tap the “best answer” box under my post containing my suggestion to you? It really helps others who come to this community looking for answers to questions similar to yours. I’d really appreciate it. 😃

[makmcdermott]

I tried this and it didn't help.

[BellaPixie]

I have tried all of the above. It has not synced properly since Sat,3/14 (it is now 3/19)