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Alta HR not syncing

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‎05-02-2017 06:49 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

‎05-02-2017 06:49 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

I purchased the Alta HR and set it up on the dashboard with my iPad Air 2.  Everything worked fine on April 30.  Since then it will not sync.   I have tried a hard start on both the tracker and iPad, tried to sync on my iPhone, and tried disconnecting everything and tried it again.   I have not removed the tracker and reentered it on the app.  Should I do that?   Is this all a part of what Fitbit is working on?   Thanks

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63 REPLIES 63

‎02-07-2020 18:31

In response to DramaQueenDiva

‎02-07-2020 18:31

Hi there, My Fitbit Syncing smartwatch to phone it's not work to call and text? 

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0 Votes

‎02-07-2020 21:33

In response to Cheromey

‎02-07-2020 21:33

I had to reboot my Alta HR using the button on the charging cable. Now it syncs. 

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‎02-21-2020 04:19

In response to MariamV

‎02-21-2020 04:19

I have had the same issues with Mr Alta hr not syncing and getting the message tracker not found. I have deleted and repaired it so many times, as recently be as last night and this morning it will not pair again. This is something that Fitbit needs to fix. I will try to reset my device but does that mean I will loose the data on it?

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‎02-21-2020 04:22

In response to cats12188

‎02-21-2020 04:22

no idea. Would FITBIT Support PLEASE get involved and fix this! And take
me off this stream.
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