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Alta HR not working

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‎07-21-2022 12:55

‎07-21-2022 12:55

Is there something wrong today? My Alta HR won't charge and cannot even reset when I press the reset button? Thanks.

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‎07-21-2022 20:03

‎07-21-2022 20:03

Hi @LindaGL  try cleaning the contacts on both the charger and the Fitbit? Maybe that could help you.

Stepping in the U.S.A. since September 2013. Android 14

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‎07-21-2022 21:41

In response to Odyssey13

‎07-21-2022 21:41

Thanks! How do I do that?

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‎07-22-2022 06:12

In response to LindaGL

‎07-22-2022 06:12

Lots of information in this article - click to go there. 

Stepping in the U.S.A. since September 2013. Android 14

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‎08-04-2022 15:07

‎08-04-2022 15:07

Where is the reset button?  I can't see my fitbit screen.

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‎08-04-2022 15:48

In response to Aussiegal

‎08-04-2022 15:48

@Aussiegal  information on restarting is here  - click to read

Stepping in the U.S.A. since September 2013. Android 14

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