Alta HR screen is acting odd

[liz123fb]

The display is all scrambled and only shows random tick marks. I have tried restarting 3-4 times and no change. Once it showed the data in a reverse image but then went back to scrambled. It is still tracking data because I can see my activity on the app. 

Moderator Edit: Clarified subject

[NellyG]

Hi @liz123fb Unfortunately if restarting hasnt helped, there is nothing else to try. It sounds as if your Alta is dying.

[MarreFitbit · Accepted solution]

@theyoungsavage Welcome to the Community Forums. Thanks for the details provided in your post and image attached. We‘re taking into consideration your comments and sentiments with regards to our products and services. 

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt.