Alta HR screen is corrupted

[Hannahg1991]

Hi for a few days the screen on my Fitbit has been missing pixel and has gradually gotten worse it is now completely blank but still responds and has green flashing lights at the back .. is there anything that can be done or is this dead ? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Hannahg1991. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Alta HR. 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[Hannahg1991]

Hi I did try this it vibrates once restarted so is reacting but still nothing on the screen face 

[MarreFitbit]

@Hannahg1991 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.