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Alta HR screen won't respond

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‎11-05-2022 20:46 - last edited on ‎11-08-2022 03:27 by Fitbit Moderator

‎11-05-2022 20:46 - last edited on ‎11-08-2022 03:27 by Fitbit Moderator

The screen on my Alta HR quit working about a week ago, and I've tried everything....pressing the button 3 times on the charger / plugging and unplugging. The Fitbit app on my phone says it's fully charged, but my screen is black and doesn't respond to tapping it.  Anyone know how to fix this?  I see several other people have had the same problem, but I don't see that anyone got any answers or were able to resolve the problem.

 

 

Moderator Edit: Clarified subject

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‎11-07-2022 03:44

‎11-07-2022 03:44

Hi @RazBerry41853 The Alta HR hasn't been made for a few years now so they are all getting old. Unfortunately it sounds as if yours has died.if restarting it doesn't help, try changing the clockface in the app, but if these don't help, it is dead. Sorry.

Restart your Tracker  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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2 REPLIES 2

‎11-07-2022 03:44

‎11-07-2022 03:44

Hi @RazBerry41853 The Alta HR hasn't been made for a few years now so they are all getting old. Unfortunately it sounds as if yours has died.if restarting it doesn't help, try changing the clockface in the app, but if these don't help, it is dead. Sorry.

Restart your Tracker  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎11-09-2022 13:29

In response to NellyG

‎11-09-2022 13:29

Thanks for the information. I ended up ordering a new Fitbit...this one is definitely dead after 8 years of use.

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