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Alta HR shows incorrect time

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‎02-09-2021 07:05 - last edited on ‎02-09-2021 19:26 by

‎02-09-2021 07:05 - last edited on ‎02-09-2021 19:26 by

The time on my Altr HR does not have correct time, example:  it shows 1:06pm real time is 9:00am.  How do I correct time?

 

 

Moderator edit: personal info removed and subject for clarity 

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‎02-09-2021 09:07

‎02-09-2021 09:07

Hi @Grgryj  you posted on the community forums where it's public. Please return and remove your email address, as customer support will not contact you. Try syncing a few times to see if the time corrects itself and let us know what happens.

Stepping in the U.S.A. since September 2013. Android 14

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‎02-09-2021 18:06

‎02-09-2021 18:06

hi, my daughter had the same problem with her charge 2.  From the research we did, turn off your automatic time zone.  Then try to reinstall the app on a different device.  It took a while but we eventually got the time right!

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‎02-10-2021 03:13

In response to Red_mumma

‎02-10-2021 03:13

That just worked for me, I unistalled the app then turned off bluetooth, then hit the reset on my phone and the date and time were correct/ 

I reinstalled Fitbit app and relogged on to Fitbit app I was then asked to allow bluetooth it finally synce with my Fitbit Alta.

 

I still have the issue that the Alta does not display anything on the screen unless I plug it into the charger

 

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