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Alta HR sleep and Fitbit app issues

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‎06-17-2020 12:39 - last edited on ‎01-29-2021 16:31 by Moderator Alum

‎06-17-2020 12:39 - last edited on ‎01-29-2021 16:31 by Moderator Alum

Help, how do i change the look and location of info on my phone? Also stopped registering my sleep and when I log it in it doesn't show in the premium mode

 

 

Moderator Edit: Clarified subject

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‎01-29-2021 16:33 - last edited on ‎08-26-2024 04:44 by Fitbit Moderator

‎01-29-2021 16:33 - last edited on ‎08-26-2024 04:44 by Fitbit Moderator

It's great to see you around, @danole.

I would like to know if you keep having issues with your Alta HR? If so, regarding the sleep, try the following:

  1. Manually sync the Fitbit. See instructions in the help article: How do Fitbit devices sync their data?
  2. Restart the Fitbit. See instructions in the help article: How do I restart my Fitbit device?
  3. Try sleeping with the Fitbit on your non-dominant hand.
  4. If steps 1-3 don't work, I suggest manually logging your sleep to reflect the time slept. See instructions in the help article: How do I edit my sleep history in the Fitbit app?

Now about the location, look and premium, can you please be more specific?.

I hope to hear from you soon and let me know how the troubleshoot goes.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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