Alta HR stopped showing sleep patterns.

[Katrine77]

I have had my Alta HR for about 2 years and it's been great! Suddenly for the last three nights it has not shown sleep patterns. I am not wearing it any differently or sleeping in different positions. Everything is the same but the sleep patterns are not showing up. Is there anything I can do?

[2013Retired]

Good Morning.  The only message I get is the "Why did I get simplified Sleep Details" one.  It says "We couldn't generate sleep stages for this sleep.  Please try again tomorrow."  I do notice when this happens, my tracker is also not tracking heart rate.  When the heart rate is working, sleep records correctly.  Unfortunately, I have noticed that when trying to fix the issue, now I cannot keep it charged.   Uggggg, a new one is not in the budget right now.  Any suggestions would be awesome!

[JuanFitbit]

Hi @moore0537 ! A warm welcome to the Community! Thank you for your information. 

Please restart your Alta HR How do I restart my Fitbit device?

Then go to the settings app on you tracker and turn the heart rate off. 

Sync your Alta HR and repeat to turn the heart rate on again. 

Don't forget to sync you tracker again. 

See you around. 

[stelaris]

I'm not sure restarting my fitbit device is a good idea. Several other users reported battery issue and even functions other than sleep patterns no longer worked after they did this.

[2013Retired]

Yea. Caution with that. My battery only needed charging once a week until
I did a "restart" to fix the sleep pattern problem. Now it needs a couple
times a day.

[2013Retired]

Well, now my has progressed to what yours is doing.  Anything helpful or change for you?  I have gone from stopping showing sleep patterns, to using the "restart" to fix that, to battery not holding a charge, to now doing crazy through all the screens until dead.  Mine is about 2 years old as well.  Restart wont work now and it will not sync or upload any steps from before the crazy started happening.  Ugggggg

[JenHill72]

I gave up. Mine was only holding a charge for 3 hours or less after trying all the tricks. If it managed to catch any of my sleep, it would only count 3 hours when it should have been 5. My Charge 4 arrived today.


Sent from Outlook

[Katrine77]

Same thing happened to me after about 3 days of not working It just started working again! Hopefully it will continue.

[sharon123]

I gave up and bought a new one.

Sent from my iPhone

[stelaris]

I asked a friend to sleep with the tracker for one night and then it worked normally. Looks like I'm the one who needs a new battery.
The good news is that it has worked well for the last two nights.