Alta HR stopped working

[Corinne182]

I charged my Alta HR last night and it was working perfectly fine. I took it off charge before I went to bed. I woke up this morning and it has a circle with either an i or an ! on it.

I have tried to reset it numerous times and have contacted the live chat support and none of the suggestions has helped. It’s just stuck on this screen. It’s 3 years old and I have never had an issue. 

Has anyone had the same issue and managed to fix it? Before I look into buying a new one. 

[tenthecat]

Mine suddenly died on me! How DO I reset it? 

[Corinne182]

There’s a button on the charger at the usb end, i googled how to do it and it said press it 3 times with a slight pause in between each press, hope you get it working.

[Kiwigurl]

This is interesting... Mine died on the same day and is about 3yrs old also.  Nothing is fixing it, trued resetting it a number of times, deleted device off app and now won't recognise it... More than frustrating

[Corinne182]

It really is frustrating. I put mine in a drawer hoping it would fix itself, it’s still the same though.  I contacted Fitbit again via Twitter, the suggestions they gave me to try didn’t work.
Because my Fitbit was out of warranty they couldn’t replace it but they very kindly sent me a discount code for 35% off a new one. 

[FranceAVG6]

Hmmmm. Very strange. Mine stopped last Sunday. After some calls to support and no luck they also offered me a 35% discount. Is it possible they no longer want to support the Alta HR? I ordered an Inspire 2 - got it today. Liked the Alta HR much better!?

[SkiVail21]

Worked for me. Thx.