Alta HR stuck on www.fitbit.com/setup

[T.Stevens]

Screen continuosly displays www.fitbit.com/setup. I have have recently travelled to Europe and had problems with Fitbit being fully charged and not displaying anything on screen. Returned home and now this is on display, but app shows that Fitbit is already set up. Help required.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @T.Stevens. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Alta HR. 

Please try the following steps:

• Unpair your Alta HR from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Alta HR again.
• If there is no connection, restart your Alta HR.

If you can't get started with your Alta HR, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

[POOF911.]

Having the same issue this morning. 1 question before I follow those steps...  will I lose all the data currently recorded/synced on my Fitbit app?  I'm mainly concerned about my sleep data.  Thanks!