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Alta HR won't charge

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‎12-06-2020 08:40 - last edited on ‎01-01-2021 09:57 by Moderator Alum

‎12-06-2020 08:40 - last edited on ‎01-01-2021 09:57 by Moderator Alum

The battery in my Fitbit Alta HR do not load. What should I do?

 

 

Moderator Edit: Clarified subject

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‎01-03-2021 10:08 - last edited on ‎05-12-2025 05:16 by Fitbit Moderator

In response to MPAlta

‎01-03-2021 10:08 - last edited on ‎05-12-2025 05:16 by Fitbit Moderator

Hey @MPAlta, it's great to see you here.

If your Fitbit isn't charging, I recommend checking the help article: Why isn't my Fitbit device's battery charging? and follow the instructions provided there.

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

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6 REPLIES 6

‎01-01-2021 09:58

‎01-01-2021 09:58

Welcome to the Community, @Negrits.

 

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-02-2021 02:10

In response to AlejandraFitbit

‎01-02-2021 02:10

I have the same issues what should I do 

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‎01-03-2021 10:08 - last edited on ‎05-12-2025 05:16 by Fitbit Moderator

In response to MPAlta

‎01-03-2021 10:08 - last edited on ‎05-12-2025 05:16 by Fitbit Moderator

Hey @MPAlta, it's great to see you here.

If your Fitbit isn't charging, I recommend checking the help article: Why isn't my Fitbit device's battery charging? and follow the instructions provided there.

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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0 Votes

‎01-04-2021 02:38

In response to AlejandraFitbit

‎01-04-2021 02:38

Thank you 

I have tried charging with USB port on my computer. So far so good. Thanks for your help

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‎01-04-2021 02:39

In response to AlejandraFitbit

‎01-04-2021 02:39

Best answer

Best Answer

‎01-04-2021 09:23 - last edited on ‎05-12-2025 05:16 by Fitbit Moderator

In response to MPAlta

‎01-04-2021 09:23 - last edited on ‎05-12-2025 05:16 by Fitbit Moderator

Those are great news, @MPAlta.

I am glad to hear that your Fitbit is now working. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up!

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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