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Alta HR won't charge

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‎02-01-2020 17:39 - last edited on ‎05-05-2023 10:56 by Fitbit Moderator

‎02-01-2020 17:39 - last edited on ‎05-05-2023 10:56 by Fitbit Moderator

I've had my Alta 1.5 years, initially the charge would last a few hours, and then it stopped charging. I've tried all of the troubleshooting, plug into computer, and restart/reset. I now have a blank screen, does that mean the watch is dead. Please advise I do not want to purchase a new watch, the y are quite pricey.

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎02-02-2020 17:20

‎02-02-2020 17:20

Hi @zeekrita1, welcome to the Community Forums!

 

Thanks for bringing this to my attention and troubleshooting your device prior to posting. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Let me know if you have any additional questions, I'll be here.

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‎02-03-2020 06:31

In response to RicardoFitbit

‎02-03-2020 06:31

No my Fitbit is 100% dead, it will not hold a charge. When I plug it in the watch is really hot to the touch.
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‎04-26-2023 09:22

In response to RicardoFitbit

‎04-26-2023 09:22

Completely nonresponsive. Couple of months ago i had talk with customer service and they send the letter that they will replace. But nothing happened after that

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